Community Guidelines

Who these apply to

Friday Scheduling is shared by clients, independent professionals, and studios. These guidelines apply to everything you put on the platform: feed posts and comments, profile and studio pages, portfolio photos and videos, service listings and prices, reviews, messages, announcements, and anything you send through a booking or a campaign. They apply whether you are posting as yourself, as a studio, or on behalf of someone you work with.

They sit alongside the Terms of Service and Privacy Policy. Where those say more, they control.

Be respectful and authentic

• Post work you did, or that you have the right to show. Credit collaborators when it matters.
• Describe services, results, prices, and availability honestly. A before-and-after has to be the same person and the same service.
• Be the person or business your profile says you are. One account per person; studios may have a studio account and staff accounts.
• Talk to clients and professionals the way you would in the chair. Disagreement is fine. Contempt is not.
• Leave reviews about your own experience. Do not review a service you did not receive, and do not ask clients to remove honest reviews.

Client photos and privacy

• Get a client's permission before posting a photo or video that shows their face, a distinctive tattoo, or anything else that identifies them. Permission for one post is not permission forever; take it down if they ask.
• Never post a client's name, phone, email, address, health information, payment details, booking history, or private messages. Blurring a face does not make the rest of it fine.
• Do not photograph or record anyone in a state of undress without clear, specific consent, and do not post it even with consent if it would be sexual content here.
• Minors may appear only with a parent or guardian's permission, and never in a way that sexualises them.

Do not post

These match the reasons you can choose when you report something.

• Spam or scams. Repetitive posts, bulk unsolicited messages, fake giveaways, off-platform payment schemes, links that pretend to be something they are not.
• Harassment or bullying. Targeting a person with insults, unwanted contact, pile-ons, or coordinated negative reviews. Leaving a bad review is allowed; campaigning against someone is not.
• Hate speech. Attacks on people for their race, ethnicity, national origin, religion, disability, age, sex, gender identity, sexual orientation, or immigration status. Refusing service on those grounds is also a violation.
• Nudity or sexual content. Sexual or pornographic material, solicitation, and sexualised images of anyone. Body work, waxing, and similar services may be described professionally without explicit imagery.
• Violence or threats. Threatening anyone, glorifying violence, or encouraging self-harm.
• Someone's private information. Contact details, addresses, identifying photos, health or financial information, or private conversations shared without permission.
• Impersonation. Pretending to be another professional, studio, brand, or Friday Scheduling itself, including copying another provider's portfolio as your own.
• Copyright or trademark infringement. Photos, videos, logos, and text you do not own or have permission to use.
• Unsafe or unlawful services. Offering or instructing procedures you are not licensed for where a licence is required, medical treatments outside your scope, unapproved products, or anything illegal where you work.
• Anything else that puts people at risk on or off the platform.

Bookings, reviews, and money

• Deposit, cancellation, and no-show terms must be the ones shown on your booking page. Do not charge fees you did not disclose.
• Do not move a booking off the platform to avoid its terms, and do not pressure clients to pay in ways that leave them without a record.
• Reviews may not be bought, traded, or conditioned on a discount. Professionals may respond publicly to reviews; they may not post private client details in a response.
• Retail products must be described accurately and sold only where it is legal to do so.

Messages and announcements

• Message clients about their bookings, their care, and what you offer. Stop when they ask you to.
• Text and email campaigns go only to people who opted in, and every one has to carry a way to opt out.
• Do not use messaging to recruit clients away from another studio on the platform.

Enforcement

When something is reported or otherwise comes to our attention, we look at the content, the context it was posted in, how serious the harm is, whether it has happened before, and what the law requires. Depending on that we may do one or more of the following:

• Remove the content and tell the person who posted it why.
• Limit features for a time: posting, commenting, messaging, campaigns, or public visibility.
• Hide a profile or studio from discovery while we review.
• Suspend or close an account. Repeated or severe violations lead here directly.
• Preserve relevant records, and share them with law enforcement when we are required to or when someone is in danger.

If we act on your content and you think we got it wrong, reply to the notice you received or email support. We will look again, and we will tell you the outcome.