Help from the Friday Scheduling team
Support
How to reach us
- Help CenterImmediateWritten answers for clients and professionals. Start here. Most questions are already answered, and the search covers both.
- support@fridayscheduling.comWithin one business dayInclude the email on your account, the studio name, what you expected and what happened. A screenshot helps, as long as it does not show another client's private information.
- Your practiceThey set their own hoursFor anything about a specific appointment, price, deposit or refund, the studio is faster than we are and is the only party who can change it.
Booking, payment or refund questions
Start with the studio shown on your booking or receipt. Each independent studio sets its own services, availability, cancellation, refund and retail policies, and takes payment directly. Friday Scheduling is not in the middle of that transaction and cannot refund on a studio's behalf.
Contact us if the app is showing the wrong record, if you cannot reach a studio through the channels it has published, or if something on the platform itself is not working.
Safety and account access
For an immediate physical-safety emergency, contact local emergency services first. For suspected account access, payment misuse, harassment, or exposed private information, email support with “Urgent” in the subject and do not include passwords or full payment-card details.
Report a bug
Tell us the page, device and browser, roughly when it happened, and the steps that reproduce it. Studio operators should include the affected appointment, client, service or order reference where it is safe to do so.