Help Center
Getting started
- What is Friday Scheduling?A place to find independent beauty professionals and book with them directly.
- How do I create an account?What an account gives you, and how to make one.
- How do I find a professional?Searching by service, name or place, and what the badges on a card mean.
- Accessibility: using Friday Scheduling with a screen readerHow the app is built for assistive technology, and how to tell us when it falls short.
- Who to contact for whatMost questions are for the studio. Some are for us. Here is the split.
- What "independent studio" means on this platformEvery professional here runs their own business. We are the software, not the salon.
Payments, deposits and refunds
- How does paying work?You pay the professional, not Friday Scheduling. Here is what that means for you.
- Why was I asked for a deposit?What a deposit is for, who sets it, and what happens to it.
- How do I cancel or reschedule?Where to do it, and why timing changes what it costs you.
- How do I get a refund?Ask the studio. They hold the money and set the policy. What to do if that stalls.
- What happens if I miss my appointment?No-shows, late cancellations, and how studios handle them.
- Does Friday Scheduling charge me a booking fee?No. What you pay is what the studio charges.
- Gift cards, packages and membershipsWhat they are, and that each one belongs to the studio that sold it.
- My card was declinedThe usual causes, in the order worth checking.
- What is the small charge I do not recognize on my statement?Why a charge may show up under a name you have never heard of.
- Can I pay part now and the rest at the appointment?Deposits do exactly this, wherever a studio uses them.
- What happens to my deposit if the studio cancels?Ask the studio, and know what a reasonable answer looks like.
- The studio charged me a different price than the booking page showedThe ordinary explanations, and what to do when none of them apply.
- Can I get a receipt or an invoice?Your appointment record is not a receipt. The studio issues those.
- Do prices include tax?The studio decides, and local rules decide for them.
- Buy now, pay later: is it available?Not from us. Occasionally from the studio.
- What happens if a studio closes or leaves the platform?Your upcoming appointments, your history, and any money you paid ahead.
Appointments
- How do I book an appointment?Booking with or without an account, and what happens next.
- What if there are no times available?Requesting an appointment when the calendar looks full.
- How do I leave a review?Who can review, when, and what happens to it.
- Messaging a professionalOne thread per studio, and what it is good for.
- Booking for somebody elseBook it under their name, and say so in the notes.
- Bringing a child or a guest to your appointmentAsk first. The answer depends on the room, not on the studio's manners.
- Running late: what to doMessage the studio the moment you know, not when you arrive.
- The studio has not confirmed my request yetWhat a pending request means, and how long to leave it.
- How far ahead can I book?Each studio sets its own window, at both ends.
- Booking more than one service in a rowAdd them to one booking so the studio gets the time right.
- What is a consultation appointment?A short conversation before a big service. Book one when in doubt.
- Recurring and standing appointmentsHow to keep the same slot without booking it every time.
- Booking at a studio with more than one locationCheck the address on the confirmation, every time.
- Adding an appointment to your calendarYour own calendar, alongside the studio's reminders.
Your Beauty Passport
- What is the Beauty Passport?Your beauty history, in one place, that follows you between professionals.
- Who can see my Beauty Passport?You decide. Nothing is shared by default.
- Exporting or deleting your dataHow to take your data with you, or remove it.
- Stopping emails and textsHow to turn off marketing without losing appointment reminders.
Your account and privacy
- Changing the email address on your accountChange it in your account settings, and confirm the new address.
- I forgot my passwordReset it from the sign-in page.
- Merging two accounts made with different emailsThere is no self-service merge. Contact us with both addresses.
- Household: booking for family membersOne account per person, because a Beauty Passport is personal.
- Blocking or reporting a studioTwo different actions. Reporting is the one that reaches us.
- What information a studio can see about youThe studios you book with see their own history with you, not everybody's.
- Turning off a studio's marketing without leaving themMarketing and appointment messages are separate switches.
- Is my data secure?What we hold, how it is protected, and the part that is up to you.
Trust and safety
- How reviews work, and why some studios have noneOnly real appointments produce reviews, and a rating is hidden until it means something.
- What the badges on a professional's card meanEvery badge is earned from real activity. None is for sale.
- Reporting a review, a photo or a postUse the report control on the item itself, and say what is wrong with it.
- What to do if an appointment felt unsafeLeave, get help if you need it, then tell us.
- Allergy and patch-test questions worth askingWhat to ask before a chemical service, and why the timing matters.
Guides
Daily use
Studio owner or admin
- Open Business Dashboard to review the studio workspace.
- Use Appointments for appointment details and Clients to find client records.
- Use Services, Team, and the relevant Settings pages when the service menu, provider setup, hours, forms, reminders, booking rules, or workspace details change.
- Review Messages, Announcements, and Reviews when those studio features are enabled.
- Use Store and its orders, products, gift cards, and point-of-sale pages for retail, which is included with the subscription.
Provider
- Review assigned appointments and open an appointment record before service.
- Keep provider services, weekly hours, and public profile current through the linked settings pages.
- Use Clients only for clients available to the signed-in workspace role.
- Use Messages when messaging is enabled.
Client
- Use Explore or Booking to find a studio, service, provider, and available time.
- Review the studio's booking terms before checkout.
Every studio here is its own business, with its own prices, hours and policies. That shapes most of the answers above, particularly anything about money, where the studio you booked with is the one who can act.
Cannot find it? Contact support.