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For clients · Payments, deposits and refunds

My card was declined

Almost every decline is one of a small number of things:

  • The billing postcode or ZIP does not match what your bank has on file
  • The card has expired, or the number was mistyped by one digit
  • Your bank blocked it as unusual — a new merchant often triggers this
  • There are insufficient funds, including a pending hold you had forgotten about

Try the card again after checking the billing address, or use a different one. If it keeps failing, your bank can tell you exactly why in a way the decline message cannot — merchants only ever see a generic code.

If you cannot get a card through at all, ask the studio whether they take another method. Many accept cash or a payment app.

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