Ask the studio about anything to do with the appointment itself or the money:
- Prices, quotes and what a service includes
- Payments, receipts, deposits and refunds
- Cancelling, rescheduling, running late or bringing somebody with you
- The result of a service, or a redo
- Products, allergies and patch tests
Ask us about the platform:
- Signing in, your account, your email address or your password
- Your Beauty Passport, your data, an export or a deletion
- Something in the app that is broken, wrong or unusable
- Reporting a studio, a review, a photograph, or anything that felt unsafe
- Marketing messages that keep arriving after you unsubscribed
The reason for the split is the same one that runs through this whole help centre: the studio is its own business, and it holds the appointment and the money. We hold the software, the listing and your account. Sending a question to the wrong side does not lose it — we will point you at the studio — but it does cost you a day.
For anything urgent about an appointment happening today, the studio is always the faster route.